Please close this topic. as it's being resolved elsewhere.
Where did you find help? They make it nearly impossible to receive help with billing problems.
Yes, thanks. That form works. It is not possible to find it unless your account is marked as paid. Apparently they also have a billing email address which is well hidden. I don't understand a company that makes it so hard to get your billing resolved.
Our subscription was terminated due to a billing issue, but the card on file has been used successfully in the past.
This is a critical service, and we're unable to renew it on our own - or find another of contacting you. Please reply ASAP.