Zyte Support Center

Hi, I have been trying to cancel my account.

When I clicked on "cancel my account", and confirmed I wanted to delete all the projects, I got a red message "could not cancel account".

Then I tried to do it through the billing portal instead but I can no longer access it.

https://support.scrapinghub.com/support/solutions/articles/22000188429-subscribing-upgrading-and-cancelling

Can you confirm that

1. all my subscriptions are cancelled
2. I will not be billed next month
3. my payment information is deleted

Thank you

julie_weber at symantec

Oh please don't refund anything, it's extremely difficult to expense something backwards. If you want you can schedule the cancellation date at the end of this billing period.

I cancelled because of corporate nonsense - project deprioritised, delayed delayed and delayed for years, we were not making proper use of it. If we could focus on this project for just 1 quarter it would have been great. Maybe it can still happen someday. Meanwhile there's always something else more urgent to do.