New account does not work

Posted almost 7 years ago by paulwangle

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paulwangle

Sorry, I can't find any support contact details.

I've set up a new account. Simple curl request doesn't return any data using the format and API key and different targets as per KB article.

Who can help?

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nestor posted almost 7 years ago Admin Best Answer

Seems like you were using the Scrapinghub API found on the Account settings instead of the Crawlera API.

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nestor posted almost 7 years ago Admin Answer

Seems like you were using the Scrapinghub API found on the Account settings instead of the Crawlera API.

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paulwangle posted almost 7 years ago

No firewall, still returning nothing. I've created a ticket, please respond

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thriveni posted almost 7 years ago Admin

Sorry to know that its not easy enough to contact Support.

The Crawlera account takes upto 5 minutes to get fully provisioned. I have tested the API key and its working fine. I would request you to check if any firewalls are set and blocking Crawlera.

You can contact us through Scrapinghub Dashboard > Help > Contact Support

Regards,

Thriveni

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