Zyte Support Center

There's a limit of 1MB for serialised items in Scrapy Cloud (this includes log and request entries). Data pre-processing/normalising is recommended befo...

You can cancel a Running job by selecting the job and clicking on STOP button. It may take about 5 minutes to stop the job completely so as that all the req...

You can, provided that you have more than one Scrapy Cloud unit and the spider's arguments differ (entered, for instance, through Arguments section of t...

You can download scraped items data from Scrapy Cloud in various formats like JSON, JSON Lines, CSV and XML. Despite CSV format is pretty old and limited, ...

Use the forgot password to reactivate deleted account, an email will be sent to that address if an account is already registered against that email address....

Unfortunately, you can't. Your Zyte and GitHub accounts should use the same email address in order to be connected.

The issue happens because of build folder is committed to Github, along with some other redundant files, which worked as a cache system on the deploy step. ...

The job data remains available to ensure it can be restored if needed. The jobs will be marked as deleted, but not removed immediately for this very reason ...

It can be implemented by combining Scrapy Signals with a job scheduling API call (see Jobs API and Scrapinghub's Python client). The idea is to catch th...

If you have forgotten your password for Zyte Account and you do not have access to your account; then you need to go to https://app.zyte.com/account/login/ ...