Zyte Smart Proxy Manager(formerly Crawlera) accounts are usually suspended when a customer has reached the Monthly requests limit allowed on their plan, before the end of the billing cycle (the billing cycle details are available at the bottom of the Billing Page, in the Monthly Billing section, and under Requests Breakdown section on Smart Proxy Manager's Usage Stats page). Customers are notified when the request limit reaches 80% of the monthly quota, and suspended when they exceed it.


Smart Proxy Manager usage can be monitored either on theĀ Usage Stats page or in the Smart Proxy Manager section of the Billing Page:






The limits for each plan are available in the Smart Proxy Manager promotional page.


If your account has been suspended, you will have to purchase a plan higher than the one you are currently on. Although the billing page will allow you to choose a smaller plan or the same as the one you are currently on, this will not reactivate the Smart Proxy Manager account.


Alternatively, you may choose to not reactivate the account for the current billing period. In that case, the Smart Proxy Manager account with the current plan will be reactivated automatically at the start of your next billing cycle.


Note: after the account suspension Smart Proxy Manager will start returning 401 errors. On a Scrapy Cloud job's Stats tab this will be registered as follows:


crawlera/response/error/user_suspended1
crawlera/response/status/4011