Our subscription was cancelled by the system 9 days after payment without any reason
K
Kirill Kuznetsov
started a topic
27 days ago
Hello! We use zyte proxy for more than a year. Yesterday we've got an email from noreply@zyte.com:
Your subscription has ended
We're sorry to see you go. We hope you enjoyed using our service. Remember, you can come back any time you like.
Smart Proxy Manager Advanced (Crawlera) $349.00
Cancellation date
08-Nov-2023
No any other additional info provided. But it was automatically prolonged earlier for a month (2023-10-30, we still can see it in the Billing history). And we did not cancel the subscription via personal account
An extra surprise is, you cannot write directly to the support since you don't have an active subscription anymore (the disappearance of which is precisely the reason for the appeal)
Could someone please contact us and solve the issue?
Kirill Kuznetsov
Hello! We use zyte proxy for more than a year. Yesterday we've got an email from noreply@zyte.com:
Your subscription has ended
We're sorry to see you go. We hope you enjoyed using our service. Remember, you can come back any time you like.
Smart Proxy Manager Advanced (Crawlera) $349.00
Cancellation date
08-Nov-2023
No any other additional info provided. But it was automatically prolonged earlier for a month (2023-10-30, we still can see it in the Billing history). And we did not cancel the subscription via personal account
An extra surprise is, you cannot write directly to the support since you don't have an active subscription anymore (the disappearance of which is precisely the reason for the appeal)
Could someone please contact us and solve the issue?
Thanks