Our account was suspended, assuming because the card had expired, and i'm unable to update the card details for the payment to go through.
As the account isn't live at the moment I'm not able to access customer support within the platform.
Please could you let me know how to resolve this?
I have sent you an email to update your credit card details and also explained the subscription changes from old to new plans. If you have any questions or concerns regarding these matters, please feel free to reply to the email. I'll be more than happy to assist you further.