Our subscription was terminated due to a billing issue, but the card on file has been used successfully in the past.
This is a critical service, and we're unable to renew it on our own - or find another of contacting you. Please reply ASAP.
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frank_gerritsmaposted
about 1 year ago
Since I added a new creditcard and removed the old card, no more payments have been made. Can you solve this?
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Vivek Kheraposted
almost 2 years ago
Yes, thanks. That form works. It is not possible to find it unless your account is marked as paid. Apparently they also have a billing email address which is well hidden. I don't understand a company that makes it so hard to get your billing resolved.
Our subscription was terminated due to a billing issue, but the card on file has been used successfully in the past.
This is a critical service, and we're unable to renew it on our own - or find another of contacting you. Please reply ASAP.
0 Votes
5 Comments
frank_gerritsma posted about 1 year ago
Since I added a new creditcard and removed the old card, no more payments have been made. Can you solve this?
0 Votes
Vivek Khera posted almost 2 years ago
Yes, thanks. That form works. It is not possible to find it unless your account is marked as paid. Apparently they also have a billing email address which is well hidden. I don't understand a company that makes it so hard to get your billing resolved.
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The Source posted almost 2 years ago
Does this work for you: https://support.zyte.com/support/tickets/new?
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Vivek Khera posted almost 2 years ago
Where did you find help? They make it nearly impossible to receive help with billing problems.
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The Source posted over 2 years ago
Please close this topic. as it's being resolved elsewhere.
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