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Haven't received the promised refund

Hello. I had asked for a refund on my $29 starter smart proxy manager package. I got a reply from Zyte support saying it will be credited to my bank account in a few business days but I still havent received the funds yet. Can you please tell me the status of that refund. Thanks in advance!

Previous Ticket URL : https://support.zyte.com/helpdesk/tickets/40357

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