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I've suspended my account, but I'm still being charged.

Hi,


On February 4, the scraping function was suspended and the account was terminated.


However, we are still receiving credit card charges.

The charges are for February 13 to March.

I have already settled the bill for the period up to February 12.


Please refund the credit card bills after the account cancellation and take measures to prevent future bills from coming.


My account has already been cancelled and I cannot log in.

Account ID: yosozumi.qhn@tn-sanso.co.jp


Translated with www.DeepL.com/Translator (free version)


Best Answer

Hello,


As this is related to billing and may require more details like credit card, username etc I am converting the forum topic to ticket.

We would assist you through the ticket at the earliest.


Regards,

Thriveni


Answer

Hello,


As this is related to billing and may require more details like credit card, username etc I am converting the forum topic to ticket.

We would assist you through the ticket at the earliest.


Regards,

Thriveni

Hi, thank you for your response.

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