I've suspended my account, but I'm still being charged.

Posted over 2 years ago by Hyo Kogi

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Hyo Kogi

Hi,

On February 4, the scraping function was suspended and the account was terminated.

However, we are still receiving credit card charges.

The charges are for February 13 to March.

I have already settled the bill for the period up to February 12.

Please refund the credit card bills after the account cancellation and take measures to prevent future bills from coming.

My account has already been cancelled and I cannot log in.

Account ID: yosozumi.qhn@tn-sanso.co.jp

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thriveni posted over 2 years ago Admin Best Answer

Hello,

As this is related to billing and may require more details like credit card, username etc I am converting the forum topic to ticket.

We would assist you through the ticket at the earliest.

Regards,

Thriveni

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2 Comments

thriveni posted over 2 years ago Admin Answer

Hello,

As this is related to billing and may require more details like credit card, username etc I am converting the forum topic to ticket.

We would assist you through the ticket at the earliest.

Regards,

Thriveni

0 Votes

Hyo Kogi posted over 2 years ago

Hi, thank you for your response.

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