I've suspended my account, but I'm still being charged.

Start a new topic

Answered

started a topic over 2 years ago

Hi,

On February 4, the scraping function was suspended and the account was terminated.

However, we are still receiving credit card charges.

The charges are for February 13 to March.

I have already settled the bill for the period up to February 12.

Please refund the credit card bills after the account cancellation and take measures to prevent future bills from coming.

My account has already been cancelled and I cannot log in.

Account ID: yosozumi.qhn@tn-sanso.co.jp

Translated with www.DeepL.com/Translator (free version)

Best Answer

thriveni said over 2 years ago

Hello,

As this is related to billing and may require more details like credit card, username etc I am converting the forum topic to ticket.

We would assist you through the ticket at the earliest.

Regards,

Thriveni

2 Comments

said over 2 years ago

Answer