Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
Best Answer
n
nestor
said
over 2 years ago
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
nestor
said
over 2 years ago
Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
R
Robert Goss
said
over 2 years ago
Invoice number is A139784
nestor
said
over 2 years ago
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
R
Robert Goss
said
over 2 years ago
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
Robert Goss
Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
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Sorted by Newest FirstRobert Goss
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
nestor
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
Robert Goss
Invoice number is A139784
nestor
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
Robert Goss
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
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