Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
Best Answer
n
nestor
said
about 2 years ago
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
nestor
said
about 2 years ago
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
R
Robert Goss
said
about 2 years ago
Invoice number is A139784
nestor
said
about 2 years ago
Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
R
Robert Goss
said
about 2 years ago
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
Robert Goss
Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
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Sorted by Oldest FirstRobert Goss
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
nestor
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
Robert Goss
Invoice number is A139784
nestor
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
Robert Goss
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
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