Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
0 Votes
nestor posted
over 3 years ago
AdminBest Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
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5 Comments
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Robert Gossposted
over 3 years ago
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
0 Votes
nestorposted
over 3 years ago
AdminAnswer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
0 Votes
R
Robert Gossposted
over 3 years ago
Invoice number is A139784
0 Votes
nestorposted
over 3 years ago
Admin
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
0 Votes
R
Robert Gossposted
over 3 years ago
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
0 Votes
nestor posted over 3 years ago Admin Best Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
0 Votes
5 Comments
Robert Goss posted over 3 years ago
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
0 Votes
nestor posted over 3 years ago Admin Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
0 Votes
Robert Goss posted over 3 years ago
Invoice number is A139784
0 Votes
nestor posted over 3 years ago Admin
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
0 Votes
Robert Goss posted over 3 years ago
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
0 Votes
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