Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
0 Votes
nestor posted
over 3 years ago
AdminBest Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
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5 Comments
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Robert Gossposted
over 3 years ago
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
0 Votes
nestorposted
over 3 years ago
Admin
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
0 Votes
R
Robert Gossposted
over 3 years ago
Invoice number is A139784
0 Votes
nestorposted
over 3 years ago
AdminAnswer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
0 Votes
R
Robert Gossposted
over 3 years ago
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
Receiving emails for invoices and credit card is being charged for Smart Proxy Manager Starter yet I cancelled the subscription. Can provide invoice/customer ID.
0 Votes
nestor posted over 3 years ago Admin Best Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
0 Votes
5 Comments
Robert Goss posted over 3 years ago
Why am I continually charged for a product I am not paying for? I can't get support cause the product thinks I am don't have a subscription.
0 Votes
nestor posted over 3 years ago Admin
Hi Robert,
You probably signed up with 2 different emails and have 2 accounts. The account with this email doesn't have any subscription, if you provide the invoice ID (from the email) I can try to find out the corresponding account.
0 Votes
Robert Goss posted over 3 years ago
Invoice number is A139784
0 Votes
nestor posted over 3 years ago Admin Answer
Thanks Robert, as suspected you have a 2nd account.
I've emailed you the details of the other account for you log in and cancel your subscription, if you need any further help you can open a ticket with that account since that one does have a subscription.
0 Votes
Robert Goss posted over 3 years ago
Thank you Nestor!! Able to access my account and manage subscriptions, thank you.
0 Votes
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