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Zyte cloud page loads infinitley

Hi Zyte Team,


We have a subscription of Scrapy Cloud with 5 units and have been facing an issue where the page loads indefintely without any response for minutes. I am attaching a screenshot of the same. While sometimes, we are able to resovle this by reloding the page 2-3 times, however, most of the times we need to retry after some hours. 


image


Also I have noticed a message pop-up displayed in RED on the right side showing Unable to retrieve billing data. I am not sure whether this is related to the original issue but also attaching a snapshot of this as well.


image



We are having hard time to run our crawlers on your platform, hence request you to look into this on priority.


Let me know if you have any questions.


Regads 


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