How can we retry payment?

Posted over 3 years ago by Roman Yakovishen

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Roman Yakovishen

How can we retry payment?

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7 Comments

IT Support posted over 2 years ago

Receiving an error while making the payment. Kindly refer to the attachment. Need support ASAP

0 Votes

Adriana Anghel posted over 3 years ago Admin

Hi Roman, I believe this was addressed through the support ticket that I created from this forum post - is that correct? Can we mark this post as answered?

Thanks,

Adriana

0 Votes

Roman Yakovishen posted over 3 years ago

but I cannot add a new backup payment card. Message Error: An error occurred while processing your request.

0 Votes

Roman Yakovishen posted over 3 years ago

Hi Adriana,

I have added the new payment method.

Thank you,

Roman

0 Votes

Adriana Anghel posted over 3 years ago Admin

Hi Roman,

I have sent a link for you to add the payment method. Please let us know once you've added the new payment method, so we can retry collecting the funds on your card.

Thank you,

Adriana

0 Votes

Roman Yakovishen posted over 3 years ago

0 Votes

Roman Yakovishen posted over 3 years ago

new payment card is not linked

0 Votes