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Discussions Zyte Smart Proxy Manager (formerly Crawlera) Technical Help

How can we retry payment?

 

How can we retry payment?

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7 CommentsSorted by Newest First

Receiving an error while making the payment. Kindly refer to the attachment. Need support ASAP

image


Hi Roman, I believe this was addressed through the support ticket that I created from this forum post - is that correct? Can we mark this post as answered?


Thanks,

Adriana

but I cannot add a new backup payment card. Message Error: An error occurred while processing your request.


 
Hi Adriana,


I have  added the new payment method.


Thank you,

Roman


Hi Roman, 


I have sent a link for you to add the payment method. Please let us know once you've added the new payment method, so we can retry collecting the funds on your card. 


Thank you,

Adriana

 

image

 new payment card is not linked

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