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Trying to login to account after switch from scrapinghub to zyte....

I logged into scraping hub last week and everything was there.... Now I cannot even login to Zyte - please see screenshot. 


Best Answer

Hello,


This is a known issue when you are a member of Project but not of that Org. I see that you have access to another  Orgs under your profile. 

Can you please try to open https://app.zyte.com/o/244926 and let me know if you are able to login. 

You can bookmark this Org or ask the admin of the Org to add you as member to this Org. 


Regards,

Thriveni




Answer

Hello,


This is a known issue when you are a member of Project but not of that Org. I see that you have access to another  Orgs under your profile. 

Can you please try to open https://app.zyte.com/o/244926 and let me know if you are able to login. 

You can bookmark this Org or ask the admin of the Org to add you as member to this Org. 


Regards,

Thriveni



Hi,


Thank you for your response. I am not sure about the Project/ Org - as far as I was aware we owned everything... 


The link does not work for me... I cannot even login to the dashboard to raise a ticket.


Do you work for Zyte?


Best,

J



OK I am now in the dashboard, but the scraping tools I had are no longer there.... Having paid for these to be developed I would like to find out how to retrieve them!!!

Please provide me further details on the scraping tools that you do not see. 

I had several scrape tool for different website targets - I cannot really tell you much more than that.

Hello,


I have created a Suppor ticket regarding this issue so that you can share more details and will not be visible to others.

Thank you, Sir. 

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