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Getting billing charges despite cancelled trial (and deactivated account)

Hi,


I am still getting billed for a trial that I cancelled in the meantime.


The item shows up on my credit card as:

SCRAPINGHUB P31DW66 IRL Computer Netzwerke/Info Services 11.03.2021 Kurs 0.9428 vom 11.03.2021 Bearbeitungszuschlag 1.50%

Another charge was made today, same reference (I assume P31DW66 is the customer nr?).


This must be for either account wolfgang_bessler or wolfgang_bessler2, both of which had trials that I cancelled. The second account I closed, and cannot reactivate now for some reason, so I cannot lookup the billing history...


Please check and refund to my registered credit card.


Many thanks in advance!


Kind regards,

Wolfgang Bessler




Best Answer

Refunds got processed by Finance team, Thanks for contacting Zyte Support. 

1 Comment

Answer

Refunds got processed by Finance team, Thanks for contacting Zyte Support. 

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