Hi, 3 or 4 days ago i created an account with an email that i cant access right know, because a misunderstanding in our team.
The thing is that i cant access to that account anymore, The email used should be beg**********@yopmail.com but this is a temporal email that my mate in charge of create the account should not have used.
As was me who perform the payment for the subscription i can confirm that the credentials for the checkout on the basci plan suscription were: Name Jaume Garcia
email jg*****@pmpconseil.com
I have even a confirmation email about the subscription to the basic plan on this email
I can confirm also that, that account had a ticket about our use case which i have not been able to follow because obvious reasons
Whatever you need for solve all this mess tell me T-T.
I would want or have access to that account changin the email to jg*****@pmpconseil.com or cancel that account.
Please be mindful when sharing sensitive data like that, as this is a public forum. I'm editing it from your post.
Regarding the email situation, there is no account with beg**********@yopmail.com. There is a hotmail account cart******@hotmail.com that is associated with the billing from jg*****@pmpconseil.com. Perhaps you want to contact your mate in order to regain access to that account if you can't identify that email.
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datagrowposted
over 4 years ago
Hi there,
I have the exact same problem. I was not able to reset my company's user password so I used the direct Google OAuth login but this does not appear to connect my already existing account on the same emailaddress on which paid services are registered. Therefore I cannot even submit a support ticket while still paying.
Please provide a support channel for account related issues, but on the short term: please help me connect my current account to the already existing account which now seems to be a floating account.
0 Votes
nestorposted
over 4 years ago
AdminAnswer
Hi Jaume,
Please be mindful when sharing sensitive data like that, as this is a public forum. I'm editing it from your post.
Regarding the email situation, there is no account with beg**********@yopmail.com. There is a hotmail account cart******@hotmail.com that is associated with the billing from jg*****@pmpconseil.com. Perhaps you want to contact your mate in order to regain access to that account if you can't identify that email.
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j
jaume_garciaposted
over 4 years ago
I know that this is not the place for this, but i could not create a ticket -_-
Hi, 3 or 4 days ago i created an account with an email that i cant access right know, because a misunderstanding in our team.
The thing is that i cant access to that account anymore, The email used should be beg**********@yopmail.com but this is a temporal email that my mate in charge of create the account should not have used.
As was me who perform the payment for the subscription i can confirm that the credentials for the checkout on the basci plan suscription were:
Name Jaume Garcia
email jg*****@pmpconseil.com
I have even a confirmation email about the subscription to the basic plan on this email
I can confirm also that, that account had a ticket about our use case which i have not been able to follow because obvious reasons
Whatever you need for solve all this mess tell me T-T.
I would want or have access to that account changin the email to jg*****@pmpconseil.com or cancel that account.
Sorry for all this trouble
Jaume
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nestor posted over 4 years ago Admin Best Answer
Hi Jaume,
Please be mindful when sharing sensitive data like that, as this is a public forum. I'm editing it from your post.
Regarding the email situation, there is no account with beg**********@yopmail.com. There is a hotmail account cart******@hotmail.com that is associated with the billing from jg*****@pmpconseil.com. Perhaps you want to contact your mate in order to regain access to that account if you can't identify that email.
0 Votes
3 Comments
datagrow posted over 4 years ago
Hi there,
I have the exact same problem. I was not able to reset my company's user password so I used the direct Google OAuth login but this does not appear to connect my already existing account on the same emailaddress on which paid services are registered. Therefore I cannot even submit a support ticket while still paying.
Please provide a support channel for account related issues, but on the short term: please help me connect my current account to the already existing account which now seems to be a floating account.
0 Votes
nestor posted over 4 years ago Admin Answer
Hi Jaume,
Please be mindful when sharing sensitive data like that, as this is a public forum. I'm editing it from your post.
Regarding the email situation, there is no account with beg**********@yopmail.com. There is a hotmail account cart******@hotmail.com that is associated with the billing from jg*****@pmpconseil.com. Perhaps you want to contact your mate in order to regain access to that account if you can't identify that email.
0 Votes
jaume_garcia posted over 4 years ago
I know that this is not the place for this, but i could not create a ticket -_-
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