Account suspended

Posted over 4 years ago by Edgar Hernandez

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Edgar Hernandez

I haven't reached my limit of allowed requests and my account has been disabled? please answer ASAP.

1 Votes

thriveni posted about 4 years ago Admin Best Answer

hi cangcappo,

Sorry for the inconvenience caused due to the outage.

Platform team had activated the plans that were accidentally suspended yesterday. I have confirmed that your account is active now.

0 Votes

5 Comments

thriveni posted over 3 years ago Admin

Hello Dinh Vuong,

The account renews at the same time as the 1st subscription was made like for your account its 6th of every month at around 22.50UTC.

I have reviewed your account and its renewed and active.

Regards,

Thriveni

0 Votes

dinh vuong posted over 3 years ago

My account still suspended now although today is next billing cycle date?Please advise and reactivate

0 Votes

thriveni posted about 4 years ago Admin Answer

hi cangcappo,

Sorry for the inconvenience caused due to the outage.

Platform team had activated the plans that were accidentally suspended yesterday. I have confirmed that your account is active now.

0 Votes

Canggih Puspo Wibowo posted about 4 years ago

I got similar issue. My plan is also suspended. I can't do anything about it. Please help. It affects the system I developed.

0 Votes

Dax posted over 4 years ago

There's been a service outage. The status page says that a fix has been implemented, but my plan is still suspended. I can't open a support ticket because of that, which is frustrating.

0 Votes