There's been a service outage. The status page says that a fix has been implemented, but my plan is still suspended. I can't open a support ticket because of that, which is frustrating.
C
Canggih Puspo Wibowo
said
about 4 years ago
I got similar issue. My plan is also suspended. I can't do anything about it. Please help. It affects the system I developed.
thriveni
said
about 4 years ago
Answer
hi cangcappo,
Sorry for the inconvenience caused due to the outage.
Platform team had activated the plans that were accidentally suspended yesterday. I have confirmed that your account is active now.
d
dinh vuong
said
about 3 years ago
My account still suspended now although today is next billing cycle date?Please advise and reactivate
thriveni
said
about 3 years ago
Hello Dinh Vuong,
The account renews at the same time as the 1st subscription was made like for your account its 6th of every month at around 22.50UTC.
I have reviewed your account and its renewed and active.
Edgar Hernandez
I haven't reached my limit of allowed requests and my account has been disabled? please answer ASAP.
hi cangcappo,
Sorry for the inconvenience caused due to the outage.
Platform team had activated the plans that were accidentally suspended yesterday. I have confirmed that your account is active now.
1 person has this question
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Sorted by Oldest FirstDax
There's been a service outage. The status page says that a fix has been implemented, but my plan is still suspended. I can't open a support ticket because of that, which is frustrating.
Canggih Puspo Wibowo
I got similar issue. My plan is also suspended. I can't do anything about it. Please help. It affects the system I developed.
thriveni
hi cangcappo,
Sorry for the inconvenience caused due to the outage.
Platform team had activated the plans that were accidentally suspended yesterday. I have confirmed that your account is active now.
dinh vuong
My account still suspended now although today is next billing cycle date?Please advise and reactivate
thriveni
Hello Dinh Vuong,
The account renews at the same time as the 1st subscription was made like for your account its 6th of every month at around 22.50UTC.
I have reviewed your account and its renewed and active.
Regards,
Thriveni
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