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can't enter dashboard

very annoying - app.scrapinghub.com just doesn't work for me at all
neither do "take me home" button and when trying to open support ticket it redirects me to dashboard... which doesn't work.
there are some errors in console, but "empty cache and hard reload" doesn't fix a problem.

But, if opening dashboard in incognito mode it seems to work.

please help!


Best Answer

The issue happens because you are member of a project but not added as member to its Organization. 

Like Example I see you have access to project https://app.scrapinghub.com/p/301114 but not member in its Organization https://app.scrapinghub.com/o/206283. We are aware of this issue and currently working on fixing it. 


However till it is fixed, you would need to ask the owner of the Org to add you as member in the Org as well through https://app.scrapinghub.com/o/206283/members.  Please ensure you are member in all the Orgs with access to projects.


 


Sorry to know that you are facing issues while opening Scrapinghub Dashboard. 

It would help if you can share the screenshot of Console errors and information like which browser and version is used to open the dashboard. 

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OS: Ubuntu 20.04
Browser: Google Chrome 84.0.4147.125 

Any hopes on fixing my issue?

Answer

The issue happens because you are member of a project but not added as member to its Organization. 

Like Example I see you have access to project https://app.scrapinghub.com/p/301114 but not member in its Organization https://app.scrapinghub.com/o/206283. We are aware of this issue and currently working on fixing it. 


However till it is fixed, you would need to ask the owner of the Org to add you as member in the Org as well through https://app.scrapinghub.com/o/206283/members.  Please ensure you are member in all the Orgs with access to projects.


 

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