very annoying - app.scrapinghub.com just doesn't work for me at all neither do "take me home" button and when trying to open support ticket it redirects me to dashboard... which doesn't work. there are some errors in console, but "empty cache and hard reload" doesn't fix a problem.
But, if opening dashboard in incognito mode it seems to work.
please help!
0 Votes
thriveni posted
over 4 years ago
AdminBest Answer
The issue happens because you are member of a project but not added as member to its Organization.
However till it is fixed, you would need to ask the owner of the Org to add you as member in the Org as well through https://app.scrapinghub.com/o/206283/members. Please ensure you are member in all the Orgs with access to projects.
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5 Comments
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thriveniposted
over 4 years ago
AdminAnswer
The issue happens because you are member of a project but not added as member to its Organization.
However till it is fixed, you would need to ask the owner of the Org to add you as member in the Org as well through https://app.scrapinghub.com/o/206283/members. Please ensure you are member in all the Orgs with access to projects.
0 Votes
I
Ilia Ananichposted
over 4 years ago
Any hopes on fixing my issue?
0 Votes
I
Ilia Ananichposted
over 4 years ago
OS: Ubuntu 20.04 Browser: Google Chrome 84.0.4147.125
0 Votes
I
Ilia Ananichposted
over 4 years ago
0 Votes
thriveniposted
over 4 years ago
Admin
Sorry to know that you are facing issues while opening Scrapinghub Dashboard.
It would help if you can share the screenshot of Console errors and information like which browser and version is used to open the dashboard.
very annoying - app.scrapinghub.com just doesn't work for me at all
neither do "take me home" button and when trying to open support ticket it redirects me to dashboard... which doesn't work.
there are some errors in console, but "empty cache and hard reload" doesn't fix a problem.
But, if opening dashboard in incognito mode it seems to work.
please help!
0 Votes
thriveni posted over 4 years ago Admin Best Answer
The issue happens because you are member of a project but not added as member to its Organization.
Like Example I see you have access to project https://app.scrapinghub.com/p/301114 but not member in its Organization https://app.scrapinghub.com/o/206283. We are aware of this issue and currently working on fixing it.
However till it is fixed, you would need to ask the owner of the Org to add you as member in the Org as well through https://app.scrapinghub.com/o/206283/members. Please ensure you are member in all the Orgs with access to projects.
0 Votes
5 Comments
thriveni posted over 4 years ago Admin Answer
The issue happens because you are member of a project but not added as member to its Organization.
Like Example I see you have access to project https://app.scrapinghub.com/p/301114 but not member in its Organization https://app.scrapinghub.com/o/206283. We are aware of this issue and currently working on fixing it.
However till it is fixed, you would need to ask the owner of the Org to add you as member in the Org as well through https://app.scrapinghub.com/o/206283/members. Please ensure you are member in all the Orgs with access to projects.
0 Votes
Ilia Ananich posted over 4 years ago
Any hopes on fixing my issue?
0 Votes
Ilia Ananich posted over 4 years ago
OS: Ubuntu 20.04
Browser: Google Chrome 84.0.4147.125
0 Votes
Ilia Ananich posted over 4 years ago
0 Votes
thriveni posted over 4 years ago Admin
Sorry to know that you are facing issues while opening Scrapinghub Dashboard.
It would help if you can share the screenshot of Console errors and information like which browser and version is used to open the dashboard.
0 Votes
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