I cancelled my account at (shenandoah_duraideivamani@brown.edu and durais@gmail.com) but still got charged.
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Adriana Anghel posted
over 4 years ago
AdminBest Answer
Hi Shenandoah, the current cancellation UI may be confusing, we are in the process of updating that. Apologies for the inconvenience.
After clicking on "Cancel subscription" you need to scroll all the way down to the bottom of the page and confirm the subscription updates in order for the cancellation to go through. I assume that didn't happen, that's why you got charged. I have just processed the refund for the organization #331497. You should see it in your account a few days.
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Shenandoah Duraideivamaniposted
over 4 years ago
I also clearly haven't used any requests
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Adriana Anghelposted
over 4 years ago
AdminAnswer
Hi Shenandoah, the current cancellation UI may be confusing, we are in the process of updating that. Apologies for the inconvenience.
After clicking on "Cancel subscription" you need to scroll all the way down to the bottom of the page and confirm the subscription updates in order for the cancellation to go through. I assume that didn't happen, that's why you got charged. I have just processed the refund for the organization #331497. You should see it in your account a few days.
Hi
I cancelled my account at (shenandoah_duraideivamani@brown.edu and durais@gmail.com) but still got charged.
0 Votes
Adriana Anghel posted over 4 years ago Admin Best Answer
Hi Shenandoah, the current cancellation UI may be confusing, we are in the process of updating that. Apologies for the inconvenience.
After clicking on "Cancel subscription" you need to scroll all the way down to the bottom of the page and confirm the subscription updates in order for the cancellation to go through. I assume that didn't happen, that's why you got charged. I have just processed the refund for the organization #331497. You should see it in your account a few days.
0 Votes
2 Comments
Shenandoah Duraideivamani posted over 4 years ago
I also clearly haven't used any requests
0 Votes
Adriana Anghel posted over 4 years ago Admin Answer
Hi Shenandoah, the current cancellation UI may be confusing, we are in the process of updating that. Apologies for the inconvenience.
After clicking on "Cancel subscription" you need to scroll all the way down to the bottom of the page and confirm the subscription updates in order for the cancellation to go through. I assume that didn't happen, that's why you got charged. I have just processed the refund for the organization #331497. You should see it in your account a few days.
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