Problem Processing Payment

Posted over 4 years ago by ljrooney

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ljrooney

Hello -

I'm trying to register for Crawlera and it keeps rejecting my payment and saying there is a problem processing my card. I've tried three cards, each 5+ times. Can anyone help / suggest options?

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Adriana Anghel posted over 4 years ago Admin Best Answer

Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.

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9 Comments

Adriana Anghel posted over 4 years ago Admin

Hello, I am sorry to hear that you are having issues subscribing to Crawlera. I will check and get back to you. Could you please let me know which plan you wanted to subscribe to - Crawlera Basic or Advanced? Thank you.

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ljrooney posted over 4 years ago

Basic at the moment

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Adriana Anghel posted over 4 years ago Admin Answer

Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.

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ljrooney posted over 4 years ago

Thanks Adriana, I appreciate it.

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maxmorganfield posted over 4 years ago

Hi Adriana, I'm also experiencing this issue when signing up for Crawlera Basic. I'll keep an eye out here for updates.

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maxmorganfield posted over 4 years ago

Hi Adriana, I'm experiencing the same issue. I'm not sure if there's a fix yet, but I'd like to sign up for the Basic plan. Thanks.

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Adriana Anghel posted over 4 years ago Admin

Hi Max, apologies, your response somehow got mistakenly flagged by our forums, so I didn't see your message until it was noticed and cleared today. I just sent you an email regarding this - hope to hear from you soon and get you subscribed to Crawlera asap.

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tonywhiteeursap posted over 4 years ago

Hi trying to register for AutoExtract

I am trying to register my card details with you to access the app, but despite the card details being correct and there being money on the account, and the card provider telling me that after making a card authorisation request, your (scrapinghub’s side broke the transaction)

Do you not accept VISA Revolut Cards?

Thanks in advance,

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Adriana Anghel posted over 4 years ago Admin

Hi Tony, I am sorry that you are having trouble subscribing to Autoextract - we checked our web payments system and found that

the postal code and address do not match.

Can you please try again, including the postal code that matches your address? If you are not sure, please check with the card issuer. Let us know how you get on with that.

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