I'm trying to register for Crawlera and it keeps rejecting my payment and saying there is a problem processing my card. I've tried three cards, each 5+ times. Can anyone help / suggest options?
Best Answer
A
Adriana Anghel
said
over 4 years ago
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
Hello, I am sorry to hear that you are having issues subscribing to Crawlera. I will check and get back to you. Could you please let me know which plan you wanted to subscribe to - Crawlera Basic or Advanced? Thank you.
l
ljrooney
said
over 4 years ago
Basic at the moment
Adriana Anghel
said
over 4 years ago
Answer
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
l
ljrooney
said
over 4 years ago
Thanks Adriana, I appreciate it.
m
maxmorganfield
said
over 4 years ago
Hi Adriana, I'm also experiencing this issue when signing up for Crawlera Basic. I'll keep an eye out here for updates.
m
maxmorganfield
said
over 4 years ago
Hi Adriana, I'm experiencing the same issue. I'm not sure if there's a fix yet, but I'd like to sign up for the Basic plan. Thanks.
Adriana Anghel
said
over 4 years ago
Hi Max, apologies, your response somehow got mistakenly flagged by our forums, so I didn't see your message until it was noticed and cleared today. I just sent you an email regarding this - hope to hear from you soon and get you subscribed to Crawlera asap.
t
tonywhiteeursap
said
over 4 years ago
Hi trying to register for AutoExtract
I am trying to register my
card details with you to access the app, but despite the card details being
correct and there being money on the account, and the card provider telling me
that after making a card authorisation request, your (scrapinghub’s side broke
the transaction)
Do you not accept VISA
Revolut Cards?
Thanks in advance,
Adriana Anghel
said
over 4 years ago
Hi Tony, I am sorry that you are having trouble subscribing to Autoextract - we checked our web payments system and found that
the postal code and address do not match.
Can you please try again, including the postal code that matches your address? If you are not sure, please check with the card issuer. Let us know how you get on with that.
ljrooney
Hello -
I'm trying to register for Crawlera and it keeps rejecting my payment and saying there is a problem processing my card. I've tried three cards, each 5+ times. Can anyone help / suggest options?
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
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Sorted by Oldest FirstAdriana Anghel
Hello, I am sorry to hear that you are having issues subscribing to Crawlera. I will check and get back to you. Could you please let me know which plan you wanted to subscribe to - Crawlera Basic or Advanced? Thank you.
ljrooney
Basic at the moment
Adriana Anghel
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
ljrooney
Thanks Adriana, I appreciate it.
maxmorganfield
Hi Adriana, I'm also experiencing this issue when signing up for Crawlera Basic. I'll keep an eye out here for updates.
maxmorganfield
Hi Adriana, I'm experiencing the same issue. I'm not sure if there's a fix yet, but I'd like to sign up for the Basic plan. Thanks.
Adriana Anghel
Hi Max, apologies, your response somehow got mistakenly flagged by our forums, so I didn't see your message until it was noticed and cleared today. I just sent you an email regarding this - hope to hear from you soon and get you subscribed to Crawlera asap.
tonywhiteeursap
Hi trying to register for AutoExtract
I am trying to register my card details with you to access the app, but despite the card details being correct and there being money on the account, and the card provider telling me that after making a card authorisation request, your (scrapinghub’s side broke the transaction)
Do you not accept VISA Revolut Cards?
Thanks in advance,
Adriana Anghel
Hi Tony, I am sorry that you are having trouble subscribing to Autoextract - we checked our web payments system and found that
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