I'm trying to register for Crawlera and it keeps rejecting my payment and saying there is a problem processing my card. I've tried three cards, each 5+ times. Can anyone help / suggest options?
0 Votes
Adriana Anghel posted
over 4 years ago
AdminBest Answer
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
0 Votes
9 Comments
Sorted by
Adriana Anghelposted
over 4 years ago
Admin
Hello, I am sorry to hear that you are having issues subscribing to Crawlera. I will check and get back to you. Could you please let me know which plan you wanted to subscribe to - Crawlera Basic or Advanced? Thank you.
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l
ljrooneyposted
over 4 years ago
Basic at the moment
0 Votes
Adriana Anghelposted
over 4 years ago
AdminAnswer
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
0 Votes
l
ljrooneyposted
over 4 years ago
Thanks Adriana, I appreciate it.
0 Votes
m
maxmorganfieldposted
over 4 years ago
Hi Adriana, I'm also experiencing this issue when signing up for Crawlera Basic. I'll keep an eye out here for updates.
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m
maxmorganfieldposted
over 4 years ago
Hi Adriana, I'm experiencing the same issue. I'm not sure if there's a fix yet, but I'd like to sign up for the Basic plan. Thanks.
0 Votes
Adriana Anghelposted
over 4 years ago
Admin
Hi Max, apologies, your response somehow got mistakenly flagged by our forums, so I didn't see your message until it was noticed and cleared today. I just sent you an email regarding this - hope to hear from you soon and get you subscribed to Crawlera asap.
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t
tonywhiteeursapposted
over 4 years ago
Hi trying to register for AutoExtract
I am trying to register my
card details with you to access the app, but despite the card details being
correct and there being money on the account, and the card provider telling me
that after making a card authorisation request, your (scrapinghub’s side broke
the transaction)
Do you not accept VISA
Revolut Cards?
Thanks in advance,
0 Votes
Adriana Anghelposted
over 4 years ago
Admin
Hi Tony, I am sorry that you are having trouble subscribing to Autoextract - we checked our web payments system and found that
the postal code and address do not match.
Can you please try again, including the postal code that matches your address? If you are not sure, please check with the card issuer. Let us know how you get on with that.
Hello -
I'm trying to register for Crawlera and it keeps rejecting my payment and saying there is a problem processing my card. I've tried three cards, each 5+ times. Can anyone help / suggest options?
0 Votes
Adriana Anghel posted over 4 years ago Admin Best Answer
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
0 Votes
9 Comments
Adriana Anghel posted over 4 years ago Admin
Hello, I am sorry to hear that you are having issues subscribing to Crawlera. I will check and get back to you. Could you please let me know which plan you wanted to subscribe to - Crawlera Basic or Advanced? Thank you.
0 Votes
ljrooney posted over 4 years ago
Basic at the moment
0 Votes
Adriana Anghel posted over 4 years ago Admin Answer
Thanks. I have converted this into a support ticket, in order to discuss potentially confidential details. Let's continue the conversation there.
0 Votes
ljrooney posted over 4 years ago
Thanks Adriana, I appreciate it.
0 Votes
maxmorganfield posted over 4 years ago
Hi Adriana, I'm also experiencing this issue when signing up for Crawlera Basic. I'll keep an eye out here for updates.
0 Votes
maxmorganfield posted over 4 years ago
Hi Adriana, I'm experiencing the same issue. I'm not sure if there's a fix yet, but I'd like to sign up for the Basic plan. Thanks.
0 Votes
Adriana Anghel posted over 4 years ago Admin
Hi Max, apologies, your response somehow got mistakenly flagged by our forums, so I didn't see your message until it was noticed and cleared today. I just sent you an email regarding this - hope to hear from you soon and get you subscribed to Crawlera asap.
0 Votes
tonywhiteeursap posted over 4 years ago
Hi trying to register for AutoExtract
I am trying to register my card details with you to access the app, but despite the card details being correct and there being money on the account, and the card provider telling me that after making a card authorisation request, your (scrapinghub’s side broke the transaction)
Do you not accept VISA Revolut Cards?
Thanks in advance,
0 Votes
Adriana Anghel posted over 4 years ago Admin
Hi Tony, I am sorry that you are having trouble subscribing to Autoextract - we checked our web payments system and found that
0 Votes
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