Being billed for an unknown account

Posted over 4 years ago by psreddy

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psreddy

Hi,

We have unsubscribed from Crawlera, but still are being billed. How can we identify which account is getting billed for? We checked the emails known to us. Maybe some other account is tied up to our account by some means. Please get back to us. There is no easy way to contact your customer support after unsubscribing. Hence leaving a message in this forum. The transaction id is P31ED34.

Thank you,

Raghuram

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nestor posted over 4 years ago Admin Best Answer

Thanks for the information. We've found that you indeed have a 2nd account with another C100 which is still active at the moment, so there is no bug. Should I proceed with its cancellation?

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5 Comments

nestor posted over 4 years ago Admin

This is a public forum so I'll post it like this tri**********@gmail.com

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psreddy posted over 4 years ago

Can you tell us the login for the 2nd account and the email under which it is registered?

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nestor posted over 4 years ago Admin Answer

Thanks for the information. We've found that you indeed have a 2nd account with another C100 which is still active at the moment, so there is no bug. Should I proceed with its cancellation?

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psreddy posted over 4 years ago

Hi,

We went back to our debit and credit card statements, and noticed that scrapinghub has been deducting money from both credit and debit cards since June 2018. Prior to June 2018, we used to pay by debit card. We switched payment to credit card in June 2018 and the credit card started getting deducted from June 2018.

Below are transaction details for latest months. Here, you will see that we are being billed on Feb 29th on debit card though we cancelled our account. For the prior month, you will also see that we were billed twice - once on debit card on Jan 30th and on credit card on Jan 24th.

We don't recall having two accounts with Scraping hub. Please look into this. If we were billed twice due to accounting bug, please refund the money that was erroneously deducted since mid 2018.

1. Following transactions are posted to our debit card (debit card number ending with 9220).

Type:Debit card

Purchaser:SANGA REDDY PEERREDDY

Description:SCRAPINGHUB 02/29 PURCHASE P31ED34 DEBIT CARD *9220

Merchant name:SCRAPINGHUB

Type:Debit card

Purchaser:SANGA REDDY PEERREDDY

Description:SCRAPINGHUB 01/30 PURCHASE P31ED34 DEBIT CARD *9220

Merchant name: SCRAPINGHUB

Every month, we have been billed at $250 since mid 2018

2. Following transaction is posted to our credit card on Jan 27 (credit card number ending with 5620)

Transaction date:01/24/2020