I select the Crawlera subscription, and scroll to the bottom to accept the payment. When I click the green button, it gives a never-ending progress wheel.
Please help.
0 Votes
Adriana Anghel posted
almost 5 years ago
AdminBest Answer
Thank you for confirming. I have converted this topic into a support ticket, as we may need to discuss about confidential information.
0 Votes
7 Comments
Sorted by
Adriana Anghelposted
almost 5 years ago
Admin
Hi, apologies for the inconvenience. Could you please confirm what you are trying to do? Did you want to pay the pending invoice, to remove suspension? Thank you.
0 Votes
J
Joseph Southposted
almost 5 years ago
Thank you Adriana. I would like to restore the account — pay balance / restore suspension.
0 Votes
Adriana Anghelposted
almost 5 years ago
AdminAnswer
Thank you for confirming. I have converted this topic into a support ticket, as we may need to discuss about confidential information.
0 Votes
J
Joseph Southposted
almost 5 years ago
Great. Thank you. I tried to make the payment again and it still won't go through — even though the default card is set to my new CC number and the account has the funds.
0 Votes
e
eyusifliposted
over 4 years ago
problems still exists.
I tried many times, and no result, its never ending loading.
0 Votes
Adriana Anghelposted
over 4 years ago
Admin
Hi Elshad,
Thanks for reporting the recurrence of this issue and apologies for the inconvenience. I have created a support ticket for you, to be able to discuss the details. Let's continue the conversation there.
Thanks,
Adriana
0 Votes
P
Pierre Bernatposted
over 4 years ago
Hi,
I have the same issue when I want to purchase Scrapy Cloud units: never ending loader in the validation button.
On Chrome, after I've selected the number of units, I have the time to click the validation button, but still get the never ending loader.
On safari, I don't have the time to click it: I get an error message: "unable to update selection"
The card is filled ok. I don't have any browser plugin that could cause the problem: what is the issue?
I'm trying to make a payment on the billing page:
https://app.scrapinghub.com/o/{AccountNumber}/billing
I select the Crawlera subscription, and scroll to the bottom to accept the payment. When I click the green button, it gives a never-ending progress wheel.
Please help.
0 Votes
Adriana Anghel posted almost 5 years ago Admin Best Answer
Thank you for confirming. I have converted this topic into a support ticket, as we may need to discuss about confidential information.
0 Votes
7 Comments
Adriana Anghel posted almost 5 years ago Admin
Hi, apologies for the inconvenience. Could you please confirm what you are trying to do? Did you want to pay the pending invoice, to remove suspension? Thank you.
0 Votes
Joseph South posted almost 5 years ago
Thank you Adriana. I would like to restore the account — pay balance / restore suspension.
0 Votes
Adriana Anghel posted almost 5 years ago Admin Answer
Thank you for confirming. I have converted this topic into a support ticket, as we may need to discuss about confidential information.
0 Votes
Joseph South posted almost 5 years ago
Great. Thank you. I tried to make the payment again and it still won't go through — even though the default card is set to my new CC number and the account has the funds.
0 Votes
eyusifli posted over 4 years ago
problems still exists.
I tried many times, and no result, its never ending loading.
0 Votes
Adriana Anghel posted over 4 years ago Admin
Hi Elshad,
Thanks for reporting the recurrence of this issue and apologies for the inconvenience. I have created a support ticket for you, to be able to discuss the details. Let's continue the conversation there.
Thanks,
Adriana
0 Votes
Pierre Bernat posted over 4 years ago
Hi,
I have the same issue when I want to purchase Scrapy Cloud units: never ending loader in the validation button.
On Chrome, after I've selected the number of units, I have the time to click the validation button, but still get the never ending loader.
On safari, I don't have the time to click it: I get an error message: "unable to update selection"
The card is filled ok. I don't have any browser plugin that could cause the problem: what is the issue?
Thanks for your help!
0 Votes
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