Request for refund

Posted almost 5 years ago by Austin Ray

Post a topic
Answered
A
Austin Ray

I'd like a refund. Crawlera seems to be banned from the one site we're interested in hitting. Got 0 value out of this. Thanks.


Also, it's sort of weird that you guys force us to create public tickets/topics to officially request refunds. Seeing a bunch of "request for refund" topics in the forums isn't exactly a confidence booster..

0 Votes

aurish_hammad_hafeez

aurish_hammad_hafeez posted almost 5 years ago Admin Best Answer

Hi Austin, thank you for the suggestion. Apologies for not being clear in the Trials Solution Article, we have just updated it to reflect that the request for refund should be made before cancelling the subscription, as opening support tickets is only available for paying customers.

However, we are aware that this is not ideal and we are actively working on having a better option in place soon.

 

0 Votes


2 Comments

Sorted by
aurish_hammad_hafeez

aurish_hammad_hafeez posted almost 5 years ago Admin

I am converting it into ticket to process your refund.

0 Votes

aurish_hammad_hafeez

aurish_hammad_hafeez posted almost 5 years ago Admin Answer

Hi Austin, thank you for the suggestion. Apologies for not being clear in the Trials Solution Article, we have just updated it to reflect that the request for refund should be made before cancelling the subscription, as opening support tickets is only available for paying customers.

However, we are aware that this is not ideal and we are actively working on having a better option in place soon.

 

0 Votes

Login to post a comment