Failt to downgrade the account

Start a new topic

Answered

Failt to downgrade the account

igi_skalar

started a topic about 4 years ago

Hi,

I'm trying to downgrade my Scrapy Cloud account from 1 to 0 scapy units, but receive a popup with Text "No Items found" and nothing is changed.

Is it bug or should I pay attention to something?

Best Answer

thriveni said about 4 years ago

Hello,

Yes, it seems to be a bug and I have escalated to platform team. They will be fixing the bug soon.

For now, I have removed the Scrapy Unit subscription from your account. A credit note of $9 has been generated which will be applied whenever you subscribe to any plans in future.

1 Comment

thriveni

said about 4 years ago

Answer

Hello,

Yes, it seems to be a bug and I have escalated to platform team. They will be fixing the bug soon.

For now, I have removed the Scrapy Unit subscription from your account. A credit note of $9 has been generated which will be applied whenever you subscribe to any plans in future.

Zyte Support Center

How can we help you today?