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Failt to downgrade the account

Hi,

I'm trying to downgrade my Scrapy Cloud account from 1 to 0 scapy units, but receive a popup with Text "No Items found" and nothing is changed.

Is it bug or should I pay attention to something?


Best Answer

Hello, 


Yes, it seems to be a bug and I have escalated to platform team. They will be fixing the bug soon. 

For now, I have removed the Scrapy Unit subscription from your account.  A credit note of $9 has been generated which will be applied whenever you subscribe to any plans in future. 

1 Comment

Answer

Hello, 


Yes, it seems to be a bug and I have escalated to platform team. They will be fixing the bug soon. 

For now, I have removed the Scrapy Unit subscription from your account.  A credit note of $9 has been generated which will be applied whenever you subscribe to any plans in future. 


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