We issue refunds manually after we receive a notification from the user that they would like to cancel the subscription. I will process your refund and post here once issued, in the meantime, could you let me know why you decided to cancel your subscription?
w
westberg
said
over 4 years ago
Thanks. Almost every request got blocked.
nestor
said
over 4 years ago
I checked the logs and there's only 2 requests from your user. It doesn't look like you had Crawlera enabled properly and your requests might have gone through your local IP instead.
Would you consider giving it another try and I can assist you enabling Crawlera?
w
westberg
said
over 4 years ago
No thanks.
nestor
said
over 4 years ago
Answer
Alright, I've issued the full refund.
R
Rowan Curran
said
3 days ago
I am asking for a refund of service since I do not use this service at all.
westberg
I have cancelled subscription on same day as I signed up. I have not received refund confirmation.
Alright, I've issued the full refund.
1 person has this question
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Sorted by Oldest Firstnestor
We issue refunds manually after we receive a notification from the user that they would like to cancel the subscription. I will process your refund and post here once issued, in the meantime, could you let me know why you decided to cancel your subscription?
westberg
Thanks. Almost every request got blocked.
nestor
I checked the logs and there's only 2 requests from your user. It doesn't look like you had Crawlera enabled properly and your requests might have gone through your local IP instead.
Would you consider giving it another try and I can assist you enabling Crawlera?
westberg
No thanks.
nestor
Alright, I've issued the full refund.
Rowan Curran
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