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Answered

Unable Contact Support After paying a subscription

I tried to reach the support team for a code issue. I am still unable to contact support after I paid a subscription.

I am not going to ask for a refund, just feel very disappointed.


Best Answer

Hi Cong, I am sorry about that, it looks like there was a glitch in the dashboard that prevented you from accessing support. I converted this topic to a ticket, please feel free to ask your technical questions in the ticket and someone in support will get back to you. Thanks and apologies for the inconvenience. 


Hi Dariusz, on this customer ID 380709 you don't have any active subscriptions. If you have another customer ID where you have an active subscription, please let us know what it is. Thank you.

Hey I want to cancel my account do not want to pay please unsubscribe me

Thank you for your help and timely reply. appreciate it

Answer

Hi Cong, I am sorry about that, it looks like there was a glitch in the dashboard that prevented you from accessing support. I converted this topic to a ticket, please feel free to ask your technical questions in the ticket and someone in support will get back to you. Thanks and apologies for the inconvenience. 

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