Unable Contact Support After paying a subscription

Posted over 5 years ago by luocong1984

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luocong1984

I tried to reach the support team for a code issue. I am still unable to contact support after I paid a subscription.

I am not going to ask for a refund, just feel very disappointed.

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Adriana Anghel

Adriana Anghel posted over 5 years ago Admin Best Answer

Hi Cong, I am sorry about that, it looks like there was a glitch in the dashboard that prevented you from accessing support. I converted this topic to a ticket, please feel free to ask your technical questions in the ticket and someone in support will get back to you. Thanks and apologies for the inconvenience. 

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shakir kha posted almost 3 years ago

send me the contact 


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Adriana Anghel

Adriana Anghel posted almost 4 years ago Admin

Hi Dariusz, on this customer ID 380709 you don't have any active subscriptions. If you have another customer ID where you have an active subscription, please let us know what it is. Thank you.

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D

Dariusz Pełka posted almost 4 years ago

Hey I want to cancel my account do not want to pay please unsubscribe me

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l

luocong1984 posted over 5 years ago

Thank you for your help and timely reply. appreciate it

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Adriana Anghel

Adriana Anghel posted over 5 years ago Admin Answer

Hi Cong, I am sorry about that, it looks like there was a glitch in the dashboard that prevented you from accessing support. I converted this topic to a ticket, please feel free to ask your technical questions in the ticket and someone in support will get back to you. Thanks and apologies for the inconvenience. 

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l

luocong1984 posted over 5 years ago

image


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