Refund never issued

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started a topic over 5 years ago

One of your support members was supposed to issue a refund for our account last month, but we have not seen the credit on our bank statement.

I can't submit a private ticket since my account is no longer a paid account, can you please issue the refund?

See support ticket thread #10627 for reference.

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Best Answer

nestor said over 5 years ago

Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.

3 Comments

said over 5 years ago

Answer

Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.

said over 5 years ago

No worries thank you! It's a great service and I hope to come back!

said over 5 years ago

Thanks for the feedback, we hope to see you again soon!

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