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Posted over 5 years ago by upsell
One of your support members was supposed to issue a refund for our account last month, but we have not seen the credit on our bank statement.
I can't submit a private ticket since my account is no longer a paid account, can you please issue the refund?
See support ticket thread #10627 for reference.
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scrapinghub1.png139 KB
0 Votes
nestor posted over 5 years ago Admin Best Answer
Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.
3 Comments
nestor posted over 5 years ago Admin Answer
upsell posted over 5 years ago
No worries thank you! It's a great service and I hope to come back!
nestor posted over 5 years ago Admin
Thanks for the feedback, we hope to see you again soon!
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One of your support members was supposed to issue a refund for our account last month, but we have not seen the credit on our bank statement.
I can't submit a private ticket since my account is no longer a paid account, can you please issue the refund?
See support ticket thread #10627 for reference.
Attachments (2)
scrapinghub2.png
46.8 KB
scrapinghub1.png
139 KB
0 Votes
nestor posted over 5 years ago Admin Best Answer
Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.
0 Votes
3 Comments
nestor posted over 5 years ago Admin Answer
Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.
0 Votes
upsell posted over 5 years ago
No worries thank you! It's a great service and I hope to come back!
0 Votes
nestor posted over 5 years ago Admin
Thanks for the feedback, we hope to see you again soon!
0 Votes
Login to post a comment