Refund never issued

Posted almost 6 years ago by upsell

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upsell

One of your support members was supposed to issue a refund for our account last month, but we have not seen the credit on our bank statement.

I can't submit a private ticket since my account is no longer a paid account, can you please issue the refund?

See support ticket thread #10627 for reference.

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nestor posted almost 6 years ago Admin Best Answer

Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.

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3 Comments

nestor posted almost 6 years ago Admin

Thanks for the feedback, we hope to see you again soon!

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upsell posted almost 6 years ago

No worries thank you! It's a great service and I hope to come back!

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nestor posted almost 6 years ago Admin Answer

Apologies, the credit was allocated to you splash invoice instead of being refunded. I've issued the full refund now.

0 Votes