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Crawlera stops responding

Up until this month a scrape I've been running of the count of search results on Google has been working great. Then this month my scraper just stops responding randomly: after some random number of requests processed. I can see a request sent to Crawlera and then...nothing. It just hangs waiting for the response. 

Is Crawlera having issues currently scraping Google?

I would submit a support ticket (as I used to be able to do), but it seems that option has been removed from my account.

Please help!

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