My account is info@heypik.com. I unsubscribed on 2rd, Jan as below.
When
Description
2019-01-02 05:41:43 UTC
Crawlera plan disabled
2019-01-02 05:41:40 UTC
Updated addons: Crawlera removed
2018-12-17 06:22:20 UTC
Provisioned Crawlera C200
2018-12-17 06:18:21 UTC
Updated addons: 1 Crawlera C200
2018-12-14 10:23:14 UTC
Provisioned Crawlera C10
2018-12-14 10:03:27 UTC
Updated addons: 1 Crawlera C10
2018-12-14 09:10:20 UTC
Crawlera plan disabled
2018-12-14 09:10:17 UTC
Updated addons: Crawlera removed
2018-12-14 02:58:08 UTC
Provisioned Crawlera C10
2018-12-14 02:50:37 UTC
Updated addons: 1 Crawlera C10
Can you confirm that :
1. All my subscriptions are cancelled
2. I will not be billed next month
3. Will I get refund of the unused portion?
Thank you in advance,
Heypik
0 Votes
nestor posted
over 6 years ago
AdminBest Answer
1. I can confirm your subscription is cancelled.
2. You will not get billed next month.
3. No, refunds are only available for new customers that cancel their subscription within 7 days after subscribing. However, the system stores pro-rated credits based on the number of unused days since the day of unsubbing until the end of the billing period. These can be used (will be automatically applied) to any future invoices and are valid for 1 year since date of creation.
0 Votes
1 Comments
nestorposted
over 6 years ago
AdminAnswer
1. I can confirm your subscription is cancelled.
2. You will not get billed next month.
3. No, refunds are only available for new customers that cancel their subscription within 7 days after subscribing. However, the system stores pro-rated credits based on the number of unused days since the day of unsubbing until the end of the billing period. These can be used (will be automatically applied) to any future invoices and are valid for 1 year since date of creation.
Hello,
My account is info@heypik.com. I unsubscribed on 2rd, Jan as below.
Can you confirm that :
1. All my subscriptions are cancelled
2. I will not be billed next month
3. Will I get refund of the unused portion?
Thank you in advance,
Heypik
0 Votes
nestor posted over 6 years ago Admin Best Answer
1. I can confirm your subscription is cancelled.
2. You will not get billed next month.
3. No, refunds are only available for new customers that cancel their subscription within 7 days after subscribing. However, the system stores pro-rated credits based on the number of unused days since the day of unsubbing until the end of the billing period. These can be used (will be automatically applied) to any future invoices and are valid for 1 year since date of creation.
0 Votes
1 Comments
nestor posted over 6 years ago Admin Answer
1. I can confirm your subscription is cancelled.
2. You will not get billed next month.
3. No, refunds are only available for new customers that cancel their subscription within 7 days after subscribing. However, the system stores pro-rated credits based on the number of unused days since the day of unsubbing until the end of the billing period. These can be used (will be automatically applied) to any future invoices and are valid for 1 year since date of creation.
0 Votes
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