Hi, yesterday i started a scrapinghub subscription to test it out, but I found it hard to use, so today i cancelled.
Below is my billing history:
2018-11-04 02:22:02 UTC
Updated addons: Scrapy Cloud removed
2018-11-03 01:29:09 UTC
Updated addons: 1 Scrapy Cloud Container Unit
I was just wondering if it will refund the unused portion of the credit?
Thanks!
Jason
0 Votes
nestor posted
almost 6 years ago
AdminBest Answer
There's $8,70 in credits stored, probably will we rounded up to $9,00. This will be automatically applied to the next invoice and it will take precedence over charging your card/PayPal.
0 Votes
6 Comments
Sorted by
L
Louie Andrianoposted
about 2 years ago
I want to cancel my companies subscription, the person who set this up is no longer with the company, how can I get access to cancel this.
0 Votes
nestorposted
almost 6 years ago
AdminAnswer
There's $8,70 in credits stored, probably will we rounded up to $9,00. This will be automatically applied to the next invoice and it will take precedence over charging your card/PayPal.
0 Votes
r
readcodelearnposted
almost 6 years ago
Hey Nestor,
It makes sense, i'm not expecting the money to necessarily get refunded. I was wondering how I can see the current credits I have in my account, if i try resubscribe, it charges $9 again.
Thanks!
Jason
0 Votes
nestorposted
almost 6 years ago
Admin
It's a monthly subscription, not a pay what you use type service. You can cancel the subscription at any time, that's why there's the option to cancel immediately. By doing so, the billing system stores the prorated amount as credits to be used for any other invoice.
0 Votes
r
readcodelearnposted
almost 6 years ago
Hey Nestor,
I was just wondering because when i tried to cancel it has two buttons, "Cancel Immediately" or "Cancel at the end of billing period". I assumed if i press Cancel Immediately, it will refund me the prorated amount, otherwise why have that button?
The thing i find hard to use is configuring the settings. It seems to me that modifying settings doesn't actually take effect, and i tried downloading the app, and redeploying, it still doesn't work very well.
Thanks!
0 Votes
nestorposted
almost 6 years ago
Admin
Our 7-day refund policy is just for Crawlera, since you can use Scrapy Cloud and Portia for free. I'll have to check with our billing team.
Hi, yesterday i started a scrapinghub subscription to test it out, but I found it hard to use, so today i cancelled.
Below is my billing history:
0 Votes
nestor posted almost 6 years ago Admin Best Answer
There's $8,70 in credits stored, probably will we rounded up to $9,00. This will be automatically applied to the next invoice and it will take precedence over charging your card/PayPal.
0 Votes
6 Comments
Louie Andriano posted about 2 years ago
I want to cancel my companies subscription, the person who set this up is no longer with the company, how can I get access to cancel this.
0 Votes
nestor posted almost 6 years ago Admin Answer
There's $8,70 in credits stored, probably will we rounded up to $9,00. This will be automatically applied to the next invoice and it will take precedence over charging your card/PayPal.
0 Votes
readcodelearn posted almost 6 years ago
Hey Nestor,
It makes sense, i'm not expecting the money to necessarily get refunded. I was wondering how I can see the current credits I have in my account, if i try resubscribe, it charges $9 again.
Thanks!
Jason
0 Votes
nestor posted almost 6 years ago Admin
It's a monthly subscription, not a pay what you use type service. You can cancel the subscription at any time, that's why there's the option to cancel immediately. By doing so, the billing system stores the prorated amount as credits to be used for any other invoice.
0 Votes
readcodelearn posted almost 6 years ago
Hey Nestor,
I was just wondering because when i tried to cancel it has two buttons, "Cancel Immediately" or "Cancel at the end of billing period". I assumed if i press Cancel Immediately, it will refund me the prorated amount, otherwise why have that button?
The thing i find hard to use is configuring the settings. It seems to me that modifying settings doesn't actually take effect, and i tried downloading the app, and redeploying, it still doesn't work very well.
Thanks!
0 Votes
nestor posted almost 6 years ago Admin
Our 7-day refund policy is just for Crawlera, since you can use Scrapy Cloud and Portia for free. I'll have to check with our billing team.
By the way what exactly did you find hard to use?
0 Votes
Login to post a comment